| SALES & MARKETING |
| Profiting from Trade Shows | how to be proactive and complete the cycle when participating in trade shows to ensure return on your investment |
| Effective Selling | basic skills for those who did not have the opportunity of formal training |
| Selling for Professionals | advanced sales techniques including the SPIN® Technique |
| Making the Most of Your PR Budget | making the headlines, selecting the agency, communication mix… |
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| HUMAN RESOURCE MANAGERS |
| Human Resources Management | practical intensive introduction to the profession |
| Strategic H R Management | developing the role |
| Talent Management | from spotting talents to setting up Talent Management and Succession Planning Programmes |
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| SERVICE PROVIDERS |
| Quality Service and Customer Relations | if you don’t look after them, someone else would |
| Is That With Garlic Bread? | up-selling as part of customer care |
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